Refund policy

Refund & Return Policy

We want you to be happy with your Lost Love order. If something isn’t right, please contact us and we’ll do our best to help.

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be:

Items that do not meet these conditions may not be accepted.

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

If you need a different size or item, contact us as soon as possible. Exchanges are subject to product availability.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your:

If the issue was caused by us, we’ll work with you to make it right.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item.

Items specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged or incorrect.

For any return, refund, or exchange questions, contact Lost Love through our customer support page before sending an item back.

Please do not return products without first contacting us.