Shipping policy

Shipping Policy

Order Processing

Please allow 2–5 business days for orders to be processed before shipment.

Processing times may be longer during new releases, holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive tracking information using the email or phone number provided at checkout.

Shipping

Lost Love ships both domestically and internationally.

Shipping rates and available delivery options are calculated at checkout based on your location and order.

Delivery times vary depending on the destination and shipping carrier.

Please note that estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, customs, holidays, or other circumstances outside of our control.

Tracking

Once your order has been shipped, tracking information will be provided.

Please allow some time for the carrier to update the tracking information after your shipping confirmation is received.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error in your address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Lost Love is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking shows that a package is delayed, lost, or delivered but you cannot locate it, please contact the shipping carrier first.

You may also contact us and we will assist where reasonably possible.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Returned Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal, or other delivery issue, please contact us for assistance.

Additional shipping charges may apply if the order needs to be shipped again.